Pop-Up FAQ

Where can I buy your lattes?

At our pop-up in Food District - 100 City Centre Dr.

We'll be here from August 2 - September 2

 

What are your hours?

MON - SAT: 11AM - 7PM

SUNDAY: 12PM - 6PM

 

How many servings is a bottle?

An 8oz Latte served over ice would be best for one person. Our 16oz Lattes make 2 servings, while our 16oz Cold Brew Concentrates make 6-8 servings.

 

Are there options for non-dairy, vegan, or gluten-free items?

Unfortunately, no. Our lattes have an oat milk option, but our bakery items are not vegan or gluten free. Our Cold Brew Concentrate would be a good alternative, as it's made from freshly ground coffee and water (that's it!)

 

How does pickup work?

When you place an order online, you'll be able to choose a date and time for your pickup. At the time of pickup, please come directly to the counter and show us your email confirmation (a screenshot works.) 

 

How does delivery work?

For the duration of the pop-up, we will be doing weekly Saturday deliveries to the following areas: Brampton, Mississauga, Etobicoke, Downtown Toronto. 

You'll be asked for your postal code at checkout to check if you're eligible for delivery. Our delivery times are NOT guaranteed, but you can expect us anytime between 1PM - 6PM.

 

What is your refund policy?

All food and drink items are final sale. They are not eligible for refunds or exchanges. Our Tote Bags and Sticker Sheets are eligible for returns, so long as you have the receipt and it is unused.

 

How do bottle returns work?

On your next visit, bring your clean bottles (with labels on.) We will give you a discount on your order, depending on what you bring back.

For every 8oz bottle, you'll get $0.50 off, up to $4 off on your order. For every 16oz Bottle, you'll get $1 off, up to $4 off on your order.

 

What is the shelf life for your products?

Lattes & Milk-Based Concentrates are best consumed within 4 days of purchase. Keep refrigerated.

Cold Brew Concentrates are best consumed within 14 days of purchase.

Cheesecakes are best consumed within 3 days of purchase. Keep refrigerated.

Madeleines are best consumed the day of purchase. To store, keep in an airtight container in room temp. for up to 1 day.

 

 

 

Email us at info@patcocafe.ca for any questions, or send us a DM on Instagram @patcocafe